Support

Here you will find answers to common questions, and ways to contact us. Fast human replies five days a week (Sunday to Thursday).

Last updated: May 28, 2026

Contact us

Frequently asked questions

How do I get started?

Install the app, enter your phone number, get an SMS code, and a minute later you are in. From the main screen, tap "Upload" (or one of the existing photos) and choose a photo from your gallery.

I did not get an SMS code. What should I do?

Wait 60 seconds and try again. Make sure the phone number was entered with the country code (for example +1 for the US). If it still does not arrive, contact support on WhatsApp with your number and we will activate it manually.

How long does processing a photo take?

It depends on the tool and on the size of the photo. The automatic tools (restore, 4K) are faster. Tools that use written instructions (remove, add, change, visualize) need a longer processing time.

The result did not come out well. What do I do?

Tap the "Try again" button (orange) on the result screen. The artificial intelligence will create a new version. If it still does not fit after 2-3 attempts, contact support and send the photo and the request, and we will guide you personally.

Are my photos safe?

Yes. The photos are processed on secure servers and are not used to train models. Edit results are saved in your personal gallery, and we keep copies of the results only for quality control and improving the service; we do not share or sell them to anyone. Full details in the privacy policy.

Does the service cost money?

Most features are free. If we add premium features in the future, we will show the price clearly before payment.

How do I delete my account?

Send us an email at need4ps@gmail.com or a WhatsApp message asking to delete your account. We will delete the data within 30 days, as required by the GDPR.

The app does not open / crashes. What should I do?

Try:

  1. Close the app and open it again.
  2. Check your internet connection.
  3. Make sure you have the latest version from the store.
  4. Restart the device.

If that does not work, take a screenshot of the error and send it to us on WhatsApp.

Hours

Human support is available:
Sunday-Thursday: 10:00-20:00
Friday-Saturday: closed

Messages that arrive outside working hours will be answered within 24 hours.

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